How to connect with us
UCBCares® is a medical information helpline provided by UCB to support people living with chronic diseases, as well as healthcare professionals prescribing UCB products. Through this service, our team at UCBCares® answers questions about UCB products, offering information that complements medical advice from a healthcare professional. If you have a medical information enquiry please contact UCBCares.
| PHONE 03 9828 1800 (Select option 3) |
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We care. We listen. We share.
Our experienced team is ready to provide you with helpful information and materials on specific health conditions and treatments.
We care about the treatment with our medicines, so we are here to answer the questions you may have.
We listen to your needs and experiences, so please share with us any adverse events or complaints you may have with our products.
We share product-related guidance and information with patients using our medicines, so please contact us and let us support you during the treatment.
How to report an adverse event
If you believe you are experiencing an adverse event to a UCB product, please contact your healthcare professional. If you wish to report an adverse event or product quality complaint in relation to a UCB product, please contact UCB.
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| PHONE 03 9828 1800 (Select option 3) |
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General Business Enquiries
| PHONE 03 9828 1800 (Select option 4) |
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UCB is committed to upholding ethics and integrity in all aspects of work worldwide. To report an ethical concern or misconduct related to the business practice of UCB or our employees, please contact the UCB Integrity Line
AU-OT-2400034. May 2025.